JoEllen has been involved in the appliance industry since 1987. She has worked in all aspects of the business including dispatch, parts processing, and customer service. As administrator, her knowledge of all the individual working parts of the business enables her to bring the whole team together to ensure the highest quality of service for our customers.

Korey trained as an appliance technician at the Sears training facility in Chicago. Korey has continued to attend factory trainings on all major brands of home appliances. He has 5 years of experience in this field and is CFC certified. Korey has been with Jim and Dave’s since November 2018.

Steve completed 1 year of training at Front Range Community College as well as the 5 week training course offered by Whirlpool at the Florida training facility. Steve has continued to attend factory trainings on all major brands of home appliances. He has 15 years of experience in this field and is CFC certified. Steve has been with Jim and Dave’s Appliance since 2005.

Ben started his career as an appliance technician by attending the Whirlpool factory training in Oklahoma. Ben has continued to attend factory trainings on all major brands of home appliances. He has 12 years of experience in this field and is CFC certified. Ben has been with Jim and Dave’s since the beginning of his career which started in 2007.

Aaron started his career as an appliance technician by completing a 6 week training course at Fred’s Appliance University. Aaron has continued to attend factory trainings on all major brands of home appliances. Aaron has been in this field since May 2016 and has worked at Jim and Dave’s from the beginning.

Dean started his career as an appliance technician by completing the 5 week training course offered at the California Whirlpool training facility. Dean has continued to attend factory trainings on all major brands of home appliances. He has 12 years of experience in this field and is CFC certified. Dean has been with Jim and Dave’s since 2007.

Ruben is factory trained on all major brands of home appliances. He has lived around the world and is fluent in four languages. He has 5 years of experience in this field and is CFC certified. Ruben started with Jim and Dave’s in May 2019.

Ed attended HVAC training for 1-1/2 years before embarking on his appliance career. He has continued to attend factory trainings on all major brands of home appliances. He has 5 years of experience in this field and is CFC certified. Ed has been with Jim and Dave’s since May 2019.

Becki has been working in customer service for several years. Her experience gives her the ability to gather pertinent information and dispatch your service needs as quickly and efficiently as possible. Her compassion and understanding to each situation is only a small fraction of what makes her a great customer service representative.

Railynn has been a valuable employee at Jim and Dave’s since 2013. Her attention to detail, knowledge of parts processing, and interaction with parts distributors and manufacturers gives her the ability to quickly and efficiently assist our customers with locating parts needed to complete necessary repairs.

Mary has been with Jim and Dave’s since 2008. She is a stay-at-home mom of 2 preschool girls and is a valuable employee who works behind the scenes from her at-home office. She is the liaison with all our warranty representatives to ensure the repairs and service performed on your product is properly documented. She also verifies accurate records of all service conducted on non-warrantied products, as well as many other administrative responsibilities.